Who is responsible for your data?
Our Privacy Notice applies to the personal data that HOME collects and uses.
References in this Privacy Notice to “HOME”, “we”, “us” or “our” means Home Wellness Primrose Hill Limited (a company registered in England and Wales with registration no 15330432 and registered office at 10 Cheyne Walk, Northampton NN1 5PT). We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, UK Data Protection Act 2018 and any other applicable European data protection legislation.

Categories of data we collect
We may collect and process the following categories of information about you:
– Your title, name and surname, and your contact details  (email address and/or telephone number)
– The company you work for/represent (if contact is on behalf of company, or relying on company for special benefit)
– When you register with us
– When you visit us
– When you make a booking with us
– When you request information about our services via email/call/website
– When you take part in one of our events
– When you are named contact for a supplier
Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information)
– When you provide us with this information before an out/set, group exercise class or spa treatment
– Your date of birth, company, postal address, photograph and bank details
– When you register with us or change your details
– Information about your transactions, including your payment card details
– When you purchase HOME products or services
– Your site visits, CCTV & Thermal Imaging cameras*
– When you visit us
– The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions)
– When you contact us or you are contacted by us
– Your posts and messages on social media directed to HOME
– When you interact with us on social media
– Your feedback
– When you reply to our requests for feedback or participate in our customer surveys
– Your preferred types of exercise/interests
– When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account
– Information about how you use our website
– When you navigate on our website
– Information that relates to your memberships (for example if you have a corporate discount or annual/monthly membership)
– When you obtain, renew or cancel your HOME membership
– Video images of your exercise ‘movements’
– When you partake in a class where the teacher asks your permission to video some of your movements
 
Other:
Special categories of personal data 
In the course of providing services to you, we may collect information that is considered “special categories of personal data” e.g completion of a health questionnaire prior to a  treatment. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.

How and why we use your personal data
To fulfil contractual obligations and provide our services to you
Membership is a contract between HOME and each individual client, so we require your personal data, photo ID and to take a picture for our database in order to issue you a membership card unique to you, to allow you club access and enable us to verify your identity when necessary.
In the case of treatment bookings, we will store information regarding the treatments you have and any special requests in order to tailor your treatments and ensure we are adhering to health and safety and insurance requirements.

To communicate with you and manage our relationship with you
We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications.  Examples of these include; changes to pricing structure or unplanned closures.

We will also use your personal data to contact you after you have visited us as a guest, made a booking for; a class, workshop or treatment, sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our client and to improve our services and experiences for other clients.

Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries.  As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.