TERMS & CONDITIONS
We invite you to read the HOME Terms and Conditions carefully before you start to use our Website/Apps and before purchasing or booking any services.
By using our Website/ Apps, you confirm that you accept these Terms and Conditions, and you agree to comply with them regardless of whether you choose to register with us.
HOME is the trading name of Home Wellness Primrose Hill Limited.
All students/clients are required to sign our Health & Safety Waiver on their Account prior to attending an in-studio or online class or treatment. It is your responsibility to ensure you have understood and signed the waiver and are in a good state of health before participating in a class or event.
ONLINE SERVICES TERMS OF USE
Account Creation
You warrant that:
– The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
– You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
– You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Pricing
Information displayed on the website related to pricing and service availability is subject to change by HOME without notice.
Online Bookings
– Pre-booked classes must be paid for in advance.
– We recommend that you sign into online classes a minimum of 5 minutes prior to the class start time.
Payment
– If the booking is paid by debit or credit card, you authorise HOME to debit the card provided by you without notice to you. Authorised debits include, but are not limited to, all late cancelled or missed classes fines under the relevant memberships.
– We are cashless in all our centres to make the check-in process quicker and easier for you. When paying you can use any major credit or debit card. You can also save your card to your account and pay online.
Monthly Memberships
– All memberships other than Annual Unlimited are rolling monthly contracts and can be cancelled with 20 days’ notice.
– Activates upon date of first visit and will automatically renew on that date thereafter.
– Pass valid for use by named pass holder only.
– Not eligible for refund or transfer.
– Memberships can be placed on hold for up to 4 weeks twice (minimum period 2 weeks). Clients may hold for a maximum of 8 weeks in any 1 calendar year.
– Holds must be requested by emailing [email protected] at least 48 hours’ prior to the hold start date.
– Holds requested for medical reasons may exceed the periods above at the discretion of HOME.
Class Pack Expiries
– 3-month expiry from date of first visit.
CANCELLATION AND LATE-SHOW POLICIES
Classes
– If you are booked into a class but can no longer attend, you must cancel the class. To cancel you must do this through your MBO profile.
Studio Classes
– Early cancellation: if you cancel your reservation at least 4 hours before the class. You can reuse the credit towards another class.
– Late cancellation: if you cancel less than 4 hours before the class or do not show up. your drop-in, class package or membership will be charged.
– For all classes other than hot, if you are more than 5 minutes late you will not be admitted, no exceptions, and this will be treated as a late cancellation.
– For hot classes the class starts at the set time and no late comers
– For pre and post natal classes it’s more relaxed and no problem if you’re running late.
– Please always check in at front desk before your class, if you are a no-show we will charge you as a late cancel.
Online Classes
– Early cancellation: if you cancel your class up to 1 hour before the class. You can reuse the credit towards another class.
– Late cancellation: if you cancel less than 1 hour before the class or do not join the class online. Your drop-in, class package or membership will be charged.
– Cancellations due to connection issues such as low Wi-Fi speed or a missing class invitation email cannot be refunded or credited back unless the issues occur at the studio.
– If a class is fully booked, you can join the waitlist and you will be automatically enrolled if anyone cancels. The waitlist closes 1 hour before the class starts.
TREATMENTS
– We operate a 24-hour cancellation policy on behalf of the therapists. For cancellations made with less than 24 hours’ notice or if you do not turn up for your appointment, you will be charged the full appointment fee.
– The details shown on the HOME email booking confirmation + appointment reminder is the date and time for which you will be charged if you miss your appointment or cancel less than 24 hours prior to the booked appointment.
WORKSHOPS & COURSES
Workshops
– A refund will be issued for cancellations made more than 21 days before the start date of the event. A 10% admin fee will be deducted from the initial payment. We do not issue refunds for cancellations made less than 21 days.
– If you are unable to attend the event because of health problems, we can offer you to move your booking to a different session already published or receive a refund minus 10% admin fee, after receiving a doctor note. In order to receive a refund or move to a different session, you must notify us before the session occurs. No refund or transfer to another session if you notify after the session.
– If you would like to transfer your reservation to another client, you should email us to update the records at least 48 hours before the event and make sure they sign the liability waiver.
– HOME reserves the right to cancel the course or workshop at any time. If the course or workshop is cancelled prior to the starting date, it may be rescheduled and if students cannot attend the new course or workshop, 100% refunds will be made, or the option of being transferred to another workshop or course of equal value. HOME is not responsible for any costs, such as transportation, accommodation or any additional loss.
RETAIL
– Retail items purchased at the studio, or online, can be exchanged if returned within 30 days of purchase. Items must be unused and undamaged.
– Credit on account at HOME or exchange will be provided if an item is found faulty or in unusable condition.
Promotions & Discounts
– Corporate discounts can be provided on request.
– Promotions cannot be combined or backdated.
Gift Cards
– Please protect your Gift Card – it’s a bit like cash and we cannot replace lost, stolen or damaged cards.
– The gift card will expire 12 months from purchase and will not be refunded.
– Gift cards cannot be exchanged for cash.
– If you are using a Gift Card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases,
– We reserve the right to refuse to accept a gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
– We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
INTELLECTUAL PROPERTY AND RIGHT TO USE
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.
INDEMNITY
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
OUR RIGHTS
We reserve the right to:
– Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
– Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
– Cancel classes in any event.
It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.
COMPLIANCE WITH LAWS
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
– any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
– any loss of goodwill or reputation; or
– any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
SURVIVAL
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
LAW
The Conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.
ENQUIRIES OR COMPLAINTS
If you have any enquiries or complaints, please email [email protected]
