Who is responsible for your data?
Our Privacy Notice applies to the personal data that HOME collects and uses.
References in this Privacy Notice to “HOME”, “we”, “us” or “our” means Home Wellness Primrose Hill Limited (a company registered in England and Wales with registration no 15330432 and registered office at 10 Cheyne Walk, Northampton NN1 5PT). We control the ways your personal data are collected and the purposes for which your personal data are used and are therefore the “data controller” for the purposes of the GDPR 2018, UK Data Protection Act 2018 and any other applicable European data protection legislation.

Categories of data we collect
We may collect and process the following categories of information about you:
– Your title, name and surname, and your contact details  (email address and/or telephone number)
– The company you work for/represent (if contact is on behalf of company, or relying on company for special benefit)
– When you register with us
– When you visit us
– When you make a booking with us
– When you request information about our services via email/call/website
– When you take part in one of our events
– When you are named contact for a supplier
Information about your health, if you have a medical condition that may affect your treatment or use of the club (please see “special categories of personal data” below for more information)
– When you provide us with this information before an out/set, group exercise class or spa treatment
– Your date of birth, company, postal address, photograph and bank details
– When you register with us or change your details
– Information about your transactions, including your payment card details
– When you purchase HOME products or services
– Your site visits, CCTV & Thermal Imaging cameras*
– When you visit us
– The communications you exchange with us (for example, your emails, letters, calls, or logs of face to face interactions)
– When you contact us or you are contacted by us
– Your posts and messages on social media directed to HOME
– When you interact with us on social media
– Your feedback
– When you reply to our requests for feedback or participate in our customer surveys
– Your preferred types of exercise/interests
– When you choose to provide this information to a member of our team, while creating or managing your preferences on your online account
– Information about how you use our website
– When you navigate on our website
– Information that relates to your memberships (for example if you have a corporate discount or annual/monthly membership)
– When you obtain, renew or cancel your HOME membership
– Video images of your exercise ‘movements’
– When you partake in a class where the teacher asks your permission to video some of your movements
 
Other:
Special categories of personal data 
In the course of providing services to you, we may collect information that is considered “special categories of personal data” e.g completion of a health questionnaire prior to a  treatment. We only collect this information where you have given your explicit consent, it is necessary to protect your vital interests, or you have deliberately made it public. If you do not allow us to process any special category personal data, this may mean we are unable to provide all or parts of the services you have requested from us.

How and why we use your personal data
To fulfil contractual obligations and provide our services to you
Membership is a contract between HOME and each individual client, so we require your personal data, photo ID and to take a picture for our database in order to issue you a membership card unique to you, to allow you club access and enable us to verify your identity when necessary.
In the case of treatment bookings, we will store information regarding the treatments you have and any special requests in order to tailor your treatments and ensure we are adhering to health and safety and insurance requirements.

To communicate with you and manage our relationship with you
We may need to contact you by email, phone, letter and/or SMS for administrative, customer service or operational reasons, please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you choose not to receive marketing communications.  Examples of these include; changes to pricing structure or unplanned closures.

We will also use your personal data to contact you after you have visited us as a guest, made a booking for; a class, workshop or treatment, sent us a request, filled in a web-form through our website or contacted us on social media.
Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our client and to improve our services and experiences for other clients.

Having a named company contact for our suppliers and/or corporate accounts means we can communicate more efficiently with you for payment purposes or with any account queries.  As a named company contact at a company in the vicinity of one of our sites means we can liaise with you directly to negotiate benefits and offers exclusive to your employees and keep track of any negotiations.

If you attempt to join online or make a booking, then you leave our website before this has been finalised, we may contact you in order to help you easily complete your transaction.

To personalise and improve your customer experience
We may also collect information on how you use our website, which pages of our website you visit most, which classes you attend/book and what services you use/purchase, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and to send you relevant messages that we think you might like.

To raise awareness and enable you to share your achievements with others, we post photos and/or videos on social media, of any special events or workshops that we organise. Please be aware that if you take part, you may be included in these.

To inform you about our news and offers that you may like
As part of our service, we will email you with news and offers that we have negotiated for our clients and guests.  If you do not wish to receive this additional information, you can; opt out at point of sale, visit the member area and amend your mailing preferences at homewellness.uk choose the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.

As a previous client, we may contact you up to 36 months after your membership end date or last visit if we have a re- joining offer exclusive to previous students.

If you have not made a purchase from us, we will only contact you via SMS/email/phone with updates, such as; offers and events IF you have consented to this (with the exception of direct response to a query). You can ‘unconsent’ to contact at any time choosing the ‘opt out/unsubscribe’ option present on our email, reply STOP or UNSUBSCRIBE to any email/text contact.

To improve our services, for administration purposes and to protect our business interests 
The business purposes for which we will use your information include accounting, budgeting, billing and audit, credit or other payment card verification, safety, security, statistical and marketing/profiling analysis, systems testing, maintenance, ordering of supplies, planning and development.

To comply with any other legal obligations.
*Other – CCTV & Thermal Imaging cameras
HOME may have CCTV installed in public areas (not changing areas).  Recordings are stored on a secure server for a maximum of 2 months for the purpose of security. 

Sharing your personal data
Your personal data may be shared or disclosed to a third party who acquires us, or substantially all of our assets.

We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
– Your employer or benefits provider, if your membership is via a corporate scheme and HOME invoice them for your membership subscriptions.
– An individual who pays for your class or membership on your behalf – to administer your membership on an ongoing basis.
– Postal or digital mailing company/app – to send out communication to you on our behalf.
– Specialist survey company/app – to send out surveys to you on our behalf (you are not obliged to respond to them).
– Bank/credit or debit card companies – in order to process your payments for services.
– Credit control company – with prior notification, should contracted membership subscriptions or payment for goods or services become overdue (as per our T&C’s).
– Web servers/website providers – hosting/storing some personal data.
– IT support company – able to access some information to assist with IT issues.
– Social media site – hashed email matched to account to create custom audience file
– Till and booking apps
– Profiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targeting
– In addition to the categories of recipient listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which HOME may be subject.
 
Data transferred outside the EU
Some of the companies we use for our apps are situated in third countries; therefore some data may be transferred to countries outside the European Economic Area (EEA).  Transfers of data to these companies are either on the basis of adequacy, or subject to appropriate safeguards.

Security of your personal data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where HOME discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.

Cookies
We use cookies when you visit our site. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you do not agree to our use of cookies in this way, you should set your browser settings accordingly or not use the HOME site. If you disable the cookies that we use, this may impact your user experience while on the HOME site.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete HOME web experience.

We may occasionally include links to third party websites on our emails and/or website.  We do not take any responsibility for these sites, the cookies they use or how they manage any data you may provide to them.

Retention Period
We will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law, for example to comply with retention obligations e.g. under tax or contract law. You can request deletion of your personal data at any time (see the section below on your right to erasure).

Your rights
Your rights are as follows (noting that these rights don’t apply in all circumstances):
– The right to request access to your personal data and information about how we process it
– The right to rectification – we will correct your personal data if it’s inaccurate and complete any incomplete personal data. It is your responsibility to ensure that you submit true, accurate and complete information to us.  You have the ability to change certain information via your online account (such as email and address).
– The right to erasure – you have the right to request that we delete personal data that we hold about you.
– The right to restrict processing
– The right to object to processing – if you would like us to stop processing your personal data, you can do this in a number of ways; you can visit the member area and amend your mailing preferences homewellness.uk  you can choose the ‘opt out/unsubscribe’ option if present on our email, you can reply STOP or UNSUBSCRIBE to any email/text contact, you can advise a team member if they call, or you can email [email protected]
– The right to Data Portability – move, copy or transfer your personal data

Updates to our Privacy Notice
We may update this Privacy Notice to reflect changes to our information practices or in line with new legislation. We encourage you to periodically review the Privacy Notice on our website for the latest information on our privacy practices.

Contacting HOME
If you have any questions or concerns about this Privacy Notice, or the way HOME are processing your data, or would like to exercise your rights in relation to your personal data, please contact us [email protected] at: HOME, Primrose Hill Courtyard, 7 Erskine Road, London NW3 3AJ

If you have a complaint or concern about how we are processing your personal information then we will endeavour to address such concern(s).